Legal Documentation
All policies apply to VisualNestTheory, Calle de la Plata 10, 37001 Salamanca, Spain.
Privacy Policy
1.1 Data Controller. VisualNestTheory, located at Calle de la Plata 10, 37001 Salamanca, Spain, is the data controller responsible for your personal data processed through this website and our services.
1.2 Data We Collect. We collect information you provide directly: name, email address, company name, project details, and billing information. We also collect usage data including IP address, browser type, pages visited, and referral source through essential analytics.
1.3 Purpose of Processing. Your data is processed to: (a) respond to inquiries and deliver requested services; (b) process payments and maintain financial records; (c) improve our website functionality and user experience; (d) comply with legal obligations under EU law.
1.4 Legal Basis. Processing is based on: (a) consent provided when you submit forms; (b) contractual necessity for service delivery; (c) legitimate interest in improving our services; (d) legal compliance requirements.
1.5 Data Retention. Personal data is retained for the duration of the business relationship and up to 6 years thereafter as required by Spanish tax and commercial law. Marketing consent data is retained until withdrawal.
1.6 Your Rights. Under GDPR, you have the right to: access your data, rectify inaccurate data, erase your data (\"right to be forgotten\"), restrict processing, data portability, and object to processing. To exercise these rights, contact [email protected].
1.7 International Transfers. Data may be transferred to processors outside the EU only with appropriate safeguards (Standard Contractual Clauses or adequacy decisions) as required by Chapter V of the GDPR.
1.8 Security. We implement appropriate technical and organizational measures including encryption, access controls, and regular security assessments to protect your personal data against unauthorized access, alteration, or destruction.
Terms of Service
2.1 Acceptance. By engaging VisualNestTheory for design or development services, you agree to these Terms of Service. These terms constitute a binding agreement between you (the Client) and VisualNestTheory, Calle de la Plata 10, 37001 Salamanca, Spain.
2.2 Scope of Services. VisualNestTheory provides UI/UX design, website architecture, prototyping, accessibility auditing, and related design system services. Specific deliverables, timelines, and pricing are defined in individual project proposals or statements of work.
2.3 Payment Terms. Invoices are due within 14 days of issuance unless otherwise agreed. A 50% deposit is required before project commencement. Late payments incur a 1.5% monthly interest charge. All prices are in EUR unless stated otherwise.
2.4 Intellectual Property. Upon full payment, all deliverables and associated intellectual property rights transfer to the Client. VisualNestTheory retains the right to display completed work in portfolio and marketing materials unless explicitly restricted in writing.
2.5 Revisions. Each service includes up to two (2) revision rounds. Additional revisions are billed at EUR 120/hour. Revisions must be consolidated into a single feedback submission per round.
2.6 Liability. VisualNestTheory's total liability shall not exceed the total fees paid under the applicable project agreement. We are not liable for indirect, incidental, or consequential damages including lost profits or data loss.
2.7 Termination. Either party may terminate with 14 days written notice. Upon termination, Client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable for work already initiated.
2.8 Governing Law. These terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Salamanca, Spain, unless otherwise agreed in writing.
Refund Policy
4.1 Deposit Refunds. The initial 50% deposit is non-refundable once work has commenced. If VisualNestTheory has not yet begun work on the project, a full deposit refund will be issued within 7 business days of the cancellation request.
4.2 Completed Milestones. Payments for completed milestones are non-refundable. Work delivered and approved by the Client is considered final. Any disputes regarding delivered work must be raised within 7 days of delivery.
4.3 Service Dissatisfaction. If you are dissatisfied with delivered work, you must provide written notice detailing specific deficiencies. VisualNestTheory will have 14 days to remedy the issues at no additional cost. If remediation is not possible, a partial refund proportional to undelivered scope may be issued.
4.4 Force Majeure. Neither party is liable for failure to perform due to circumstances beyond reasonable control including natural disasters, government actions, pandemics, or infrastructure failures. In such cases, both parties will negotiate in good faith to resolve the situation.
4.5 Refund Process. Refund requests must be submitted in writing to [email protected]. Approved refunds are processed within 14 business days to the original payment method. Currency exchange fluctuations are the Client's responsibility.
4.6 Dispute Resolution. Any disputes arising from these terms shall first be addressed through informal negotiation. If unresolved within 30 days, disputes shall be submitted to the competent courts of Salamanca, Spain, in accordance with applicable Spanish law.
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